When you purchase a real estate property, sell us products or services, want to obtain information about the Immobel Group, use our services or visit our website [www.immobelgroup.com] (the “Website“), we will collect some personal information about you (“personal data“).
The purpose of this privacy policy (the “Policy“) is to inform you how we, Immobel Group and the entirety of its subsidiaries, (the Public Limited Company, Compagnie Immobilière de Belgique “Immobel“, “our” or “us“), collect your personal data in this way, why we collect it, with which third parties we share it and for how long we keep it, as well as what rights you have and how you can exercise them.
Immobel is responsible for the processing of your personal data (data controller), its head office is located at 1000 Brussels, rue de la Régence 58, and it is registered in the Crossroads Bank for Enterprises (CBE) under the number: 0405.966.675. You can contact us using the general contact information below:
Tel.: 02/422.53.11
Email: info@immobel.be
The details marked with an asterisk (*) are mandatory and essential for entering into any contract. You are therefore required to supply us with these personal details; otherwise it will not be possible to enter into a contract.
We can also, when permitted by law, collect personal data about you from public databases, social media or the owners of marketing files, which will help us to update your personal data, to improve the quality of or complete the same, in order to help us better understand the type of properties that may interest you.
When you visit the Website, we also collect personal data, especially when you fill out forms in order to obtain information about a real estate project or financial information, or even automatically through the use of cookies and similar technologies.
We collect the following personal data:
We process the aforementioned personal data for the following reasons:
In the context of contractual or pre-contractual relations with suppliers, customers and prospective customers, in order (i) to deal with your requests for information about our current or future projects, (ii) to manage the contractual relationship, (iii) to create, accept and follow-up your real estate purchase, the after-sales service, (iv) for accounting purposes, (v) in order to tackle potential fraud, offences and breaches, and for handling disputes and potential legal proceedings; etc.
On the basis of our legitimate interest, in order (i) to follow up of your requests for information, (ii) to update, correct and consolidate your personal data, using useful information from external partners that may be available where appropriate, (iii) to contact you if we experience difficulties responding to one of your requests, (iv) to check or improve the quality of your contacts with Immobel based on your answers, (v) to improve our products or services, adapt our events, websites or mobile apps according to the preferences of our visitors, customers or prospective customers, or in order to improve security, (vi) send you financial information about our company, (vii) in order to tackle potential fraud, offences and breaches, and for handling disputes and potential legal proceedings; etc.
On the basis of our legitimate interest and/or with your consent, in order (i) to send you marketing material according to your communication preferences, such as, for example, send you newsletters to which you have subscribed; (ii) to send you reminders concerning your real estate properties, renew any service or contract that we offer and that is about to expire, (iii) inform you in a generalised or personalised way about Immobel’s offers of products and services, (iv) send you information about events organised by Immobel, (v) for the purposes of participating in satisfaction or market surveys about our products and/or services or about the real estate market; etc.
Based on the law, in order (i) to comply with our legal and regulatory responsibilities (in particular with regards to financial information), (ii) to respond to legal proceedings or requests for information from government authorities or other third parties, (iii) to prevent and detect criminal offences and fraud, or to protect your rights, or those of others, (iv) to fulfil legal guarantees; etc.
From time to time, we may combine the personal data collected on the Website or via other channels with data collected from third parties (such as marketing agencies) in order to help us determine which real estate properties interest you. We may then use this data in order to send you the relevant information. We may also work with third parties to show you personalised advertisements on social networks or, if you have agreed to the use of cookies, when you browse on the Internet or visit other sites (see Immobel’s cookie policy on this subject). If you no longer wish to receive marketing material from us, you can object to it. To this effect, we refer you to the “What rights do you have?” section 10. below.
The personal data that we collect is processed according to the legal bases below:
The personal data is processed for the purposes of executing the contracts that we enter into with you. The personal data may also be processed in order to implement measures and operations within the context of pre-contractual relations, for example when you request an offer for a real estate property.
We also process your data whenever this processing is necessary in order to protect our legitimate interests or those of the third parties with whom we have shared your personal data, and especially to help us find the information, products and services most likely to be of interest to you and to send or show you information, offers and advertisements for these products or services; to personalise your experience of our products and services if you do not object to the use of your personal data for this purpose.
With your consent, we may collect and process technical information such as cookies and similar technologies that we describe in the “Cookie Policy” and/or use your personal data for marketing by email. In principle, you may revoke this consent at any time. See the “What are your rights?” section 10. on this subject below.
We will also use your personal data if these are necessary for us to comply with the legal obligations to which we are subject, and in particular our obligation to make available to the public all of information necessary for the transparency, integrity and smooth running of the markets. It may therefore turn out to be necessary to use your data in order to comply with the statutory and regulatory provisions to which we are subject.
Your personal data is not sold or passed on to third parties for commercial purposes. We are only permitted to transfer your personal data to third parties if one of the following applies:
Specifically, your personal data is or may be shared with the following third parties, for the reasons listed below:
Immobel may also share your personal information with other Immobel Group companies in the European Union.
When we transfer your personal data, we will ensure that it is only used for the purposes described in this notice.
Your personal data will be processed in accordance with the Belgian legislation on data protection and may be transferred within the European Economic Area (“EEA“).
Your personal data may not be kept longer than is necessary in order to fulfil the objectives for which it was collected and to satisfy our legal obligations.
Independently of this period for which we keep your personal data, we also delete your personal data if you explicitly ask us to do so, by notifying us using the contact details appearing above.
When you surf on the website, the latter may also offer you the possibility of sharing or following information about Immobel, the Website or the products and/or services available, using the third party social network function (for example, the “share”, “like” or “follow” buttons).
We offer this function in order to generate interest in the Website among the members of your social networks, and to enable you to share and to follow the opinions, news and recommendations on the Website with your contacts. However, you should be aware that the sharing of personal data with a social network may result in such information being collected by the social network supplier and in the public dissemination of the same, including via internet search engines. We advise you to always carefully read the privacy policy of any website you access or social network through which you share information, in order to understand their privacy practices.
Your personal data is only accessible to persons who need it in order to perform their task. These people have a duty of confidentiality and must ensure that all of the technical and organisational measures we have implemented to assure the security and confidentiality of your personal data are respected.
You have different rights that you may exercise by contacting us using the contact data shown above.
Autorité de protection des données
Rue de La Presse, 35, 1000 Bruxelles
+32 (0)2 274 48 00
commission@privacycommission.be
If you have any questions or complaints regarding the use of your personal data, you can contact us using the contact details shown above.
If you want to withdraw your consent for the use of your personal data and/or if you no longer wish to receive marketing communications from the Immobel Group, you can contact us at any time by sending your request to:
Postal address: Immobel – Privacy – Rue de la Régence 58, 1000 Brussels
Email: privacy@immobel.be
Telephone: +32 (0)2 422 53 99
We may amend this Policy from time to time. If we make substantial or important changes to the way in which we wish to use your personal data, we will communicate this to you by supplying a visible notice on the Website or by contacting you directly. If you surf on the Website and you do not agree with these changes, please refrain from using the website.